David Young

IT / Telecoms Consultant, Programme Manager and Business Coach

Internal Transformation – National heritage charity

Summary:

As a key component of a Service Improvement Programme, National Trust recognised the need to change the way their people work. Team working across a multi-discipline and geographically spread team needed a tangible improvement and it was felt that this would require external stimulus to improve team working skills and motivation. David:

  • Organised and designed a measurable plan for improvement of behaviours
  • Facilitated a series of workshops focussed on building and implementing a ‘Team Charter’ and set of supporting behaviours
  • Provided 121 coaching to senior managers
  • Measured and reported changes and benefits

    • Key Skills Deployed:

  • Senior stakeholder management (Director level)
  • Motivational skills training
  • Workshop design and facilitation
  • Coaching [external teams and individuals]
  • Benefits Realisation
  • Management of outcome, budgets and reporting

    • Outcome:

    The team has started to work together much better and started to develop their own desire to help each other and continuously improve their team working. This in turn has made a positive improvement to morale within the team.

    David has received very positive feedback on his ability to influence people and encourage them to find their own improvements.

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