David Young

IT / Telecoms Consultant, Programme Manager and Business Coach

Consumer VoIP service (design, build and roll-out and service introduction) – Major UK ISP

Summary:

Given a Group Corporate strategy to deploy VoIP services over existing broadband infrastructure in all countries, this project saw the design, development, deployment of this service (to an initial 100K customers in the UK) and interconnect to several major carrier & mobile networks. David:

Set-up technical initiation phases based upon the collation of business, end-user network and operational requirements

Established ownership of capacity dimensioning and management rules, service architecture and support

Managed delivery teams against agreed deliverables

Represented of Operations / Service Management functions at PRGs

Acted as UK network technical design authority

Managed regulatory liaison with OfCom

Carried out local supplier negotiation

Ensured alignment of this project with the 3GPP ‘Release 4’ standard currently under consideration within Mobile division at the group architecture level

Managed phased launch planning and actual cut-over, with support to customer facing teams

Key Skills Deployed:

Senior stakeholder management (Cxx level)

Group Technical Strategy alignment

Supplier Management

SLA development

Service Introduction (Customer facing and back-office teams)

Hand's on Technical Management

Regulatory liaison

Outcome:

A successfully launched new service for consumers, a fully supported and reliable network and an updated billing engine to allow users to view their usage on-line.

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